Question 1

How do I order?

Accepted Answer

Download the app, pick a restaurant, add meals and checkout.

Question 2

How do I pay?

Accepted Answer

Pay on delivery or collection with cash or EcoCash arranged with your courier or restaurant. Omnia does not take payment in the app.

Question 3

Can I cancel?

Accepted Answer

Once a restaurant has started preparing your order, cancellation may not be possible. Contact support for help.

Question 4

How long is delivery?

Accepted Answer

ETAs are estimates and may vary with traffic, weather and demand.

Question 5

How do refunds work?

Accepted Answer

Refunds are arranged by support, usually EcoCash to the number on your account, and may take several business days.

Question 6

Which cities?

Accepted Answer

We started in Zvishavane and are expanding across Zimbabwe.

Questions, answered.