Refund Policy

We want every Omnia order to be a great experience. If something goes wrong, we'll do our best to make it right.

When you can request a refund

• Your order never arrived.
• The wrong item was delivered.
• An item was missing from your order.
• The food was received in an unacceptable condition.

When refunds don't apply

• The customer changed their mind after the restaurant accepted the order.
• Incorrect delivery address provided by the customer.
• Customer was unavailable to receive the order after multiple attempts.

How to request a refund

Contact support within 24 hours of your order with your order number and details of the issue. Email admin@neighbor-link.netor use in-app chat.

Processing time

Approved refunds are typically processed within 3–7 business days, depending on the payment method. Cash on Delivery refunds are handled as store credit or bank transfer.