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Omnia

Help & Support

Omnia is a food ordering and delivery marketplace in Zimbabwe. If something has gone wrong with an order, a delivery or your account, contact us using the details below and we will get back to you.

Contact us

Email supportWhatsApp

Common questions

Quick answers for the issues we hear about most.

  1. 01

    Problem with an order

    Open the order in the app and tap "Report an issue", or email us with your order reference. Missing items, incorrect orders and quality concerns are reviewed individually.

  2. 02

    Refunds

    Orders are paid on delivery or at collection, so refunds are arranged through our support team, normally as an EcoCash transfer to the number on your account, and can take several business days. Once a restaurant has started preparing an order, cancellation may not be possible.

  3. 03

    Riders and couriers

    Apply from Profile → Become a rider in the app. Applications need a profile photo, a driver's licence photo and a national ID photo. You will be emailed when your application is reviewed.

  4. 04

    Restaurant partners

    Register your restaurant from the dashboard sign-up page. Your account is reviewed before it can go live.

  5. 05

    Delete your account

    In the app, go to Profile → Delete account and confirm with your password. The account closes immediately; personal data is erased after 30 days, and signing in again within those 30 days restores it. If you cannot access the app, email us from the address on the account.

Need more detail? See our FAQ, refund policy, or account deletion page.

Omnia is operated by Neighbor Link (Private) Limited.